How to return an order
We want returns to be simple and predictable. Follow the steps below. This guide explains the process and does not limit any rights you have under applicable law or the shop terms.
Request a return
Email hello@velipet.com with your order number and the products you want to return. If you already have a return approval email, continue to the next step. Do not send the parcel before receiving confirmation.
Prepare the products
Pack the products listed in the approved request so they are protected in transit. Reuse the original shipping box where possible. Include the order number or a note with the email address used for the purchase.
Ship to the confirmed address
If you do not have a return address yet, reply to the approval email and we will confirm the correct address and shipping method for your case. Choose a tracked service and keep proof of shipping. The customer covers the direct return shipping cost unless we confirm otherwise in the message about your case.
Wait for verification and confirmation
Once the parcel arrives, we will inspect the returned products and email you with the outcome. If a refund is due, we will issue it under the shop terms, generally to the original payment method. Posting time also depends on your bank or payment provider.
Need help?
Reply to the email about your return or write to hello@velipet.com. Include your order number so we can find the case quickly.
Last updated: July 15, 2026