A subscription is the simplest way to have food at home when you need it, without keeping track of when the last can will run out. Our shop terms use the same name for it. Below we have gathered everything worth knowing: from the first box, through how often deliveries come, to the changes you can make yourself in your Veli account.
Recipes and can sizes in your subscription
Veli is a complete wet food for adult dogs in six recipes: Lamb, Venison, Beef, Turkey, Salmon and Pork, each with our proprietary bio-protein EntoPro™. All the recipes come in 400 g cans, and Lamb, Turkey, Venison and Pork also come in 200 g and 800 g cans. You choose the can size separately for each recipe, and you can mix recipes in one box. When you build your bundle, we ask about your dog’s age, weight, breed, activity and any allergies. From that, we work out your dog’s daily portion and calorie needs.
The starter package: your first two deliveries
Every subscription starts with a starter package. The first delivery is at least 6 cans in the recipes and sizes you choose, with an introductory discount. The configurator will suggest how many cans to choose, and you can change that number as long as you don’t go below 6. The second delivery has exactly the same recipes, can sizes and number of cans, with a slightly smaller discount. You will see the size of both discounts before you confirm your order.
The second delivery arrives 14 days after the first. We show you its amount and approximate date before you pay for the first one, and you can move the date in your Veli account.
The starter package is already a subscription, not a one-off purchase. Further deliveries arrive automatically until you pause them or cancel the subscription.
From the third delivery: a plan matched to your dog
From the third delivery, your subscription moves to its regular plan. We work out the number of cans from your dog’s daily calorie needs and the time between deliveries. A fixed discount then applies, which depends on your dog’s portion and not on the number of cans in the box, so a bigger box never raises the price per can.
The third delivery is often noticeably bigger than the first two, because the starter package has a fixed size, while the regular plan is based on your dog’s real needs. That is why, before taking payment, we send you an e-mail with the amount, size and date of the third delivery. Until then you can still change it, move it or skip it.
When Veli is not your dog’s only food
If you combine Veli with another food, enter a correspondingly lower weight for your dog in the questionnaire. For example, if you feed half and half, enter roughly half its weight. That way the portion, and with it the number of cans from the third delivery, will be correspondingly smaller. Calorie needs don’t fall exactly in proportion to weight, though, so for the first few weeks keep an eye on your dog’s weight and condition and correct the details in your Veli account if needed. Reduce the portion of the other food accordingly, too.
How we set your delivery rhythm
We don’t have one rhythm for everyone. Deliveries come every 14, 21 or 28 days, and we plan your next deliveries based on your dog’s portion and the size of the box, so that a new box arrives before the previous one runs out. You can always see the schedule of your next deliveries in your Veli account, and you get a notification before every charge.
What you can change in your Veli account
In your Veli account, on your own, without giving a reason and with no fees, you can:
- move the date of your next delivery earlier or later,
- skip your next delivery,
- change how often deliveries come,
- pause your subscription for a chosen time or indefinitely, and resume it later,
- cancel your subscription or start it again,
- change the recipes, can sizes and number of cans in your next deliveries,
- change your address, delivery method and payment method.
Changes apply to your next delivery if you make them before the date shown for that delivery in your account and in the notification before the charge. You can always pause or cancel your subscription, including during the starter package.
How we send the boxes
We deliver within Poland, to parcel lockers or by courier to the address you give. We prepare your order for dispatch within 3 working days at most from when your payment is booked, and we keep you updated on your box’s status along with a tracking number. Unopened cans don’t need a fridge; keep an opened can in the fridge for up to 4 days.
What happens when a delivery is late
A late delivery moves the next subscription cycle to a later date. A cycle only ever moves one way: it never goes back to an earlier date.
How to contact us
For anything about your subscription or boxes, write to hello@velipet.com. If you are writing about a specific box, include your order number so we can help you faster.
Frequently asked questions
How many wet food recipes does Veli offer?
Six: Lamb, Venison, Beef, Turkey, Salmon and Pork, each with our proprietary bio-protein EntoPro™. All of them come in 400 g cans, and Lamb, Turkey, Venison and Pork also come in 200 g and 800 g cans. You can mix recipes in one box.
Can I pause or cancel my subscription?
Yes, at any time, on your own in your Veli account, without giving a reason, with no fees and no notice period. That includes before the second and third deliveries. You can resume a paused subscription later.
How do you send the boxes?
We deliver to parcel lockers and by courier within Poland. We prepare your order for dispatch within 3 working days at most from when your payment is booked.
What if Veli is not my dog’s only food?
Enter a correspondingly lower weight for your dog in the questionnaire, for example roughly half its weight if you feed half and half with another food. From the third delivery, the portion and the number of cans will then be correspondingly smaller. Keep an eye on your dog’s weight and adjust the details in your Veli account if needed.
What happens when a box arrives later than planned?
A late delivery moves the next subscription cycle to a later date. A cycle never moves earlier, so boxes don’t pile up at home.
Where can I write about my subscription or a box?
Write to hello@velipet.com, ideally with your order number.
